Privacy Policy

Last updated: 1 July 2025

Everflow Filtration Pty Ltd (ABN 92 701 911 711) ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following personal information when you contact us, request a quote or engage our services:

• Your name and business name
• Your email address and delivery/service address
• Details of your enquiry, project requirements and correspondence with us
• Billing information necessary to issue invoices

We do not collect sensitive information (such as health or biometric data) and we do not knowingly collect information from children.

2. How We Collect Information

Information is collected directly from you when you submit an enquiry through our website, email us at ceo@everflowfiltration.site, or communicate with us about a filtration project. We may also receive information from third parties you have authorised to contact us on your behalf.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations
• Supply, install and service water and industrial filtration systems
• Issue invoices and maintain business records
• Comply with legal and regulatory obligations in Western Australia
• Improve our services and website

4. Disclosure of Information

We do not sell or rent personal information. We may disclose it only to service providers who assist us in operating our business (such as website hosting or email providers), or where required by law. Any third parties we engage are bound to handle information appropriately.

5. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as necessary for the purposes outlined above or as required by law, after which it is securely destroyed or de-identified.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete. To make a request, please email ceo@everflowfiltration.site. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use basic cookies and analytics tools to understand how visitors use the site. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings at any time.

8. Overseas Disclosure

Some of our service providers (such as email or hosting providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles the information in accordance with the Privacy Act 1988 (Cth).

9. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us at ceo@everflowfiltration.site. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact:

Everflow Filtration Pty Ltd
ABN 92 701 911 711
Perth, WA
Email: ceo@everflowfiltration.site
Website: everflowfiltration.site